General Terms and Conditions

MPO SAS (a french company under French Laws) for

General terms and conditions are relevant for all sales directly on the web site or done by MPO SAS

1° Sales Order Process

1.1 Directly on

The customer choose et select 1 or severals products directly on the web site of  Once a product is selected it goes automatically in the cart

At the end of the shopping, The Customer from the cart follow steps until the final validation by the payment page. The Customer has to validate the general terms and conditions by clinking into the proper box. & MPO SAS can refuse for professional customer the order. In case the Professional customer has already paid, It will be paid back within 3 open days.

1.2 Directly to MPO SAS

Following the Offer (quotation), The customer send back to MPO SAS, its acceptance. The order is filled in by MPO SAS and a receipt order is sent automatically to the customer.

The Customer has to check all information mentioned in the receipt order including products, quantities prices, delivery address and truck specifications. & MPO SAS keeps the right refusing for professional customers if an existing dispute is on going or invoices still unpaid.


2° Cancelling an Order

2.1 Cancelling

The Customer can cancel his order for any reason within 48 hours and only if the order is not in course of preparation.

After 24 hours, an amount corresponding of 50% will be kept by MPO SAS. The rest paid back with in 3 open days.

2.1 Return policy

Find by clicking Here, our return policy

3° Prices

Displayed on the web site

Prices displayed are in Euros (€) and without VAT. Prices are fixed.


4° Terms of Payment

Orders should be paid following severals option directly available at the payment page. Term of payment can be changed at all time by &  MPO SAS.

5° Delivery Time

Customer orders are delivered following an average time mentioned here below. However, the delivery can valuate from 1 or 2 opens days following countries or difficult areas like island or montain.

 Average Delivery Time :

 -          Presswood pallets             : from 1 to à 2 weeks following quantities

-          Plastic pallets                    : From 1 to 2 weeks following quantities

-           Cardboard pallets              : From 1 to 2 weeks

-          Custom Plastic pallets         : From 1 to 2 weeks following quantities

-          Wooden Collar                    : Depending on the quantity from 1 to 3 weeks

-          Big Bag                              : from 48 hours to 1 week following quantities

-       Mulch Wood – Wood Chips      : de 48 hours to 1 week

-       BeSpoke Product                          : See offer 


6° Conditions of delivery

 The delivery is depending of your order. It can be done in 1 shipping or severals 


 7° Quality and Conformity

The customer has to control at the reception the conformity of his order.

In case of issue on the product. The customer must write on the delivery form all problems seen.

Without any complaint clearly put on the delivery receipt, damages will not be taken into consideration.


8° Tolerances

8.1 In accordance with specifications, deviations upward and downward are permissible.

8.2 Tolerances

* Presswood Pallets       : +/- 5% of each section

* Plastic Pallets             : +/- 5% of each section

* Custom Plastic Pallets  : +/- 5% of each section

* Cardboard Pallets         : +/- 3 mm of each section

* Big Bag                      : +/- 5 % of all dimension Heiht, length ans width. +/- 5% of the Canva density (gr/m²)

* Mulch Wood                : +/- 10% of each bag due to moisture content that can valuate following the weather and climate conditions

 9° Appicable Law and Juridiction

9.1 Juridiction

French laws are only applicable for all conditions and/or agreement between parties. In case of dispute Only the Court of Bordeaux can be requested

9.2 language

The legal form of the general terms and conditions is in French.  In case a translation into another language, parties accept that only the French version is valid.


10 Rue Bois Perron

33830 Lugos

Tel : 09 72 62 40 79

Immatriculée à Bordeaux

N° RCS : 829 255 249

au capital de 10 000,00€

20170415-V4 - Last modified on February 4, 2021.


While browsing on your site, you agree to the use of Cookies to propose you products adapted to your needs and to realize statistics of visits.