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Return Policy
A problem, a mistake in our product order, we propose you to send us back your parcel under 30Kg. In case your order is over than 30kg, we ask you getting directly in touch with us contact for finding the best way.
For all return, we refund you within 2 weeks after the receipt of the goods and checking coformity
How to send us back your parcel
- Get in touch with us with the form here ici, select "asking for a return"
- you will receive a label to stick on you parcel
- ship your parcel winth in 7 days
- after the receipt and standard check, we refund you with in 2 weeks
You can as weel get in touch with us :
- directly at contact@mypalletsonline.com
- from your personnal account "Helpdesk"
In case you have received damage product, Thank
1) to contact us as soon as possible :
- by email aos@mypalletsonline.com
- or by phone +33 972 624 079.
2) to write on the delivery note all remarks, complains and description of the damage product.
Write to us :
MPO SAS
MyPalletsOnline
10 Rue Bois Perron
33830 Lugos - France