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Return Policy

Return Policy

A problem, a mistake in our product order, we propose you to send us back your parcel under 30Kg. In case your order is over than 30kg, we ask you getting directly in touch with us contact for finding the best way.

For all return, we refund you within 2 weeks after the receipt of the goods and checking coformity

How to send us back your parcel 

  • Get in touch with us with the form here ici, select "asking for a return"
  • you will receive a label to stick on you parcel
  • ship your parcel winth in 7 days
  • after the receipt and standard check, we refund you with in 2 weeks

You can as weel get in touch with us :

  • directly at  contact@mypalletsonline.com
  • from your personnal account "Helpdesk"

In case you have received damage product, Thank

1) to contact us as soon as possible :

2) to write on the delivery note all remarks, complains and description of the damage product. 

Write to us :

MPO SAS

MyPalletsOnline

10 Rue Bois Perron

33830 Lugos - France