How do I create an account MyPalletsOnline?

For Professionals : For individuals :

How to reset your MyPalletsOnline password?

Click on “Forgot password?” from the login , then enter the email address associated with your account. An e-mail containing a reset link will be sent to you. If you do not receive it, remember to check your “Junk” (Spam) folder.

How do I change my personal information?

Sign in to your customer area , then click the " My account " icon at the top right and select " Your information ". You can edit your personal information there at any time and easily save all your new data.

How do I add or change a shipping or billing address?

Sign in to your customer account , then click on the icon “ My account ” and select “ Your addresses ”. You can add or edit your delivery and billing addresses at any time. They will be saved to make your future orders easier.

How long is my quote valid?

The quotes MyPalletsOnline are valid for 2 to 5 days, depending on the products concerned. The validity period is indicated directly on your quote. Once this period has expired, a new request for a quote will be necessary to obtain an updated offer.

I need a large quantity. How can I obtain a personalized quote?

Click on "Request a quote" from the product page concerned, then enter the desired quantities and your requirements. Our teams will provide you with a personalized offer, with volume discounts and commercial support tailored to your project.

Can I convert my quote into an order?

No . It is not possible to convert a quote into an order. To order the relevant products, add them to your cart, then place a new order on the site. If you need help, our Support can answer your questions before you place your order.

What is the processing time for a quote?

Requests for quotes are usually processed within 72 business hours . This quote processing allows our teams to review your request and send you a personalized offer. If your request is urgent, indicate it in the "Additional information" field or contact our Support.

How do I place an order?

This video shows you how to place an order by bank transfer. The simulation is made for a business account. We also provide videos for creating a business account and a personal account.

I would like to modify or complete my order.

Contact our Support as soon as possible if you wish to modify an order . Depending on its progress, some changes may be made before it is prepared or shipped. Our team will review your request and propose the most appropriate solution.

How can I view my order history?

Log in to your customer area , then click on the icon « My account » and select « History of orders ». You will be able to view your past orders, track their status, access their details and easily find all associated information.

The reference I am looking for cannot be found.

If you cannot find a reference, the product may be unavailable , replaced or no longer sold . Use the search engine or browse the categories. If necessary, contact our Support specifying the reference or your need to obtain a response.

May I order a sample?

No . MyPalletsOnline does not offer sample orders. Products are sold according to the minimum quantity shown on each product page. If you need advice before purchasing, contact our Support to guide you to the appropriate product.

How can I cancel my order?

Contact our Customer Support within 24 hours of your order if you wish to cancel it. After this period, cancellation fees may apply in accordance with our Terms and Conditions of Sale. Our team will review your request and inform you of the applicable terms.

How can I find out the status of my order?

Log in to your customer area , then click on the icon " My account " and select " Order history ". You can track the progress of your orders using the different available statuses: payment accepted , order confirmed , being prepared or shipped .

What are the delivery times?

Delivery times depend on the weight of your order. For a package under 30 kg , delivery is generally made within 48 hours after preparation. Beyond 30 kg , the timeframe is generally 4 days . Check your order tracking to see its progress.

What are the delivery days?

Deliveries are made from Monday to Friday , excluding public holidays . Delivery times may vary depending on the carrier, the destination and logistical constraints. To track your delivery, check your customer account or contact our Support if necessary, at any time.

What are the delivery charges?

The shipping costs depend on the product , the quantities ordered, the delivery location and the transport conditions . Their amount is shown on each product page and before you confirm your order. Some products are eligible for free delivery.

How can I track my delivery?

Log in to your customer account, then go to "Order History" to check the tracking of your delivery. If you notice a delay or would like further information, contact our Support, who can provide you with details about your order.

What are your delivery terms?

MyPalletsOnline delivers in France and in several European countries . Delivery conditions depend on the product, the weight of the order, the delivery address and the carrier . For specific or bulky orders, contact our Support to obtain a solution tailored to your needs.

How can I change my delivery address?

Contact our Support promptly if you wish to change the delivery address of an order. This change is only possible if the order has not yet been prepared or shipped. For your future orders, add a new address from your customer account.

Are there any specific fees for deliveries to the United Kingdom?

For Individuals: The deliveries to the United Kingdom may incur additional charges due to the formalities related to Brexit upon the arrival of your parcel . The cost depends on the products, quantities and shipping. To find out the applicable rate, request a quote or contact our Support directly for more information. For Businesses: The EORI number is mandatory in order to benefit from VAT exemption.

How do I report a delivery problem?

Contact quickly our Support if you notice a delivery problem. Specify your order number, the products affected, the nature of the problem and, if necessary, attach photos . Our team will review your request and offer you an appropriate solution.

How do I return a product?

Contact our Support before returning a product. Returns are accepted under certain conditions and orders over 30 kg are subject to specific handling. After verification of the product, the refund is processed within 15 days maximum .

Yes . Payments on MyPalletsOnline are fully secure thanks to our partners PayZen and Société Générale. Card transactions benefit from 3D Secure PSD2 authentication and no banking data is stored by MyPalletsOnline.

What payment methods are accepted?

MyPalletsOnline accepte les paiements par carte bancaire (Visa, Mastercard, American Express), virement bancaire, PayPal, Bancontact et Chorus Pro. Toutes les transactions sont sécurisées par PayZen et Société Générale . Aucune donnée bancaire n'est stockée par MyPalletsOnline.

What is the RIB of MyPalletsOnline?

Les coordonnées bancaires (RIB/IBAN) de MyPalletsOnline sont communiquées uniquement sur demande afin de garantir un paiement sécurisé et de vous transmettre les informations nécessaires.

When will I receive my invoice?

Your invoice is sent automatically by e-mail as soon as your order is shipped. The recipient is the person who placed the order and is identified by the email address of the customer account You can also download it from your customer area , in « Order history ». Quotes are not accessible there .

I haven't received my invoice, what should I do?

Vérifiez votre boîte de réception ainsi que vos courriers indésirables (Spam). Vous pouvez également télécharger votre facture depuis votre espace client , dans « Historique de commandes ». Si elle reste introuvable, contactez notre Assistance en indiquant votre numéro de commande.

How can I obtain a duplicate invoice?

Consultez d'abord votre espace client , dans « Historique de commandes », pour télécharger votre facture. Si elle n'est pas disponible ou si vous souhaitez un duplicata, contactez notre Assistance en précisant votre numéro de commande.

In what format will I receive my invoice?

Les factures MyPalletsOnline sont fournies au format PDF et envoyées par e-mail dès leur disponibilité. Vous pouvez également les télécharger depuis votre espace client, dans « Historique de commandes ». Pour toute question, contactez notre Assistance.

How to contact support

Contact our Support for any questions regarding an order , a product , a delivery or a quote . You can reach us by email at aos@mypalletsonline.com or by phone at + 33 972 624 079 , providing your order number if necessary.

How do I file a complaint?

Contactez notre Assistance pour toute réclamation concernant une commande, une livraison ou un produit. Précisez votre numéro de commande, les références concernées et la nature du problème . Si nécessaire, joignez des photographies afin de faciliter le traitement de votre demande.

What should I do if my product is defective?

Contactez rapidement notre Assistance si vous constatez un produit défectueux. Précisez votre numéro de commande, la référence du produit concerné, la nature du défaut et joignez des photographies si nécessaire. Notre équipe étudiera votre demande et vous apportera une solution adaptée.

What are the time limits for filing a claim?

Signalez toute réclamation dès la réception de votre commande . Les réserves doivent être formulées au moment de la livraison, faute de quoi les réclamations liées au transport ou à l'état des produits ne pourront plus être prises en charge.

How can I find and choose the product suited to my need?

Check the categories and product sheets to compare dimensions, materials, features, and uses.

Where can I find a product's datasheet?

The technical datasheet is available directly on the product page when provided. There you will find the main specifications, dimensions and technical information.

What is a presswood pallet?

A presswood pallet is a pallet made from recycled wood fibers and molded under high pressure. Lightweight, nestable and recyclable, it facilitates storage, transport and export thanks to its compliance with the ISPM 15 standard.

What are the advantages of a presswood pallet?

PressWood pallets are lightweight, nestable, recyclable, and compliant with ISPM15, making them suitable for export without additional treatment. They also help optimize storage, reduce transport costs, and facilitate logistics operations.

Are molded pallets nestable?

Yes. Molded pallets are stackable thanks to their nesting design. This feature helps optimize storage, reduce space requirements and limit transportation costs, both during storage and when shipping.

Are presswood pallets stackable?

Yes . A stackable pallet is designed to support the weight of other loaded pallets stacked on top of it. Presswood pallets can be stacked in accordance with the allowable loads and the recommendations specific to each model.

Are Presswood pallets rackable?

Yes, but only with a base pallet. A rackable pallet is designed to be stored on shelving (racks) without floor support. Presswood pallets are rackable only when used with a suitable base pallet.

Are Presswood pallets compliant with ISPM15?

Yes . Presswood pallets comply with the ISPM15 norm . Their high-temperature manufacturing process exempts them from any additional phytosanitary treatment, which makes them suitable for export, including outside the European Union.

What sizes of presswood pallets do you offer?

MyPalletsOnline offers Presswood pallets in various sizes to meet different logistical needs. 400X600, 600X800, 760x1140, 800x800, 800x1200, 1000x1000, 1000x1200, 1140x1140. The available sizes are indicated on each product page. If you are looking for a specific size, contact our Support to be advised.

What load can a presswood pallet support?

The load supported by a presswood pallet depends on the chosen model . MyPalletsOnline offers presswood pallets providing a load capacity from 250 kg to 1,250 kg . See the product sheet for the static and dynamic loads of each reference.

What is a plastic pallet?

A plastic pallet is a handling pallet manufactured from plastic . Robust, durable, lightweight and moisture-resistant, it is suitable for storage, transport and many industries. Depending on the model, it can be nestable, stackable or rackable.

What are the advantages of a plastic pallet?

The plastic pallets are sturdy , durable and resistant to moisture as well as to temperature variations . They are easy to clean, reusable and suitable for many industries. Depending on the models, they can be stackable, rackable or recyclable.

Are plastic pallets stackable?

Some plastic pallets are stackable . A stackable pallet is designed to support the weight of other loaded pallets stacked on top of it. This characteristic depends on the model. See the product page to find the stacking capacities of each model.

Are plastic pallets rackable?

Yes, all those that have skids. For those that do not have them (for example all plastic studded and nestable pallet), they can be racked with a support on a mother pallet. Note that racking resistance is generally lower than dynamic resistance.

Are plastic pallets recyclable?

Yes. Plastic pallets are recyclable . Mostly made from recycled HDPE , they can be reintroduced into a recycling stream at the end of their life to be used in the manufacture of new plastic products.

What is the moisture content of a presswwod pallet?

The presswood Pallet have a moisture content below 15% thanks to their high-temperature manufacturing process . They are therefore naturally dry, reduce the risk of mold and are perfectly suited for storage and export.

FAQ - Frequently Asked Questions

Browse our frequently asked questions to quickly find answers about our products, the ordering process, delivery options, returns and much more. If you can't find what you're looking for, don't hesitate to contact us.

How can I find and choose the product suited to my need?
Where can I find a product's datasheet?

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How can we help you?

FAQ - Frequently Asked Questions

How do I manage my account?

Quote

Order

Shipping & Returns

Payment & Billing

Assistance

Technical Questions