FAQ Support | Contact, complaints and help

Q: How to contact support

Contact our Support for any questions regarding an order , a product , a delivery or a quote . You can reach us by email at aos@mypalletsonline.com or by phone at + 33 972 624 079 , providing your order number if necessary.

Q: How do I file a complaint?

Contactez notre Assistance pour toute réclamation concernant une commande, une livraison ou un produit. Précisez votre numéro de commande, les références concernées et la nature du problème . Si nécessaire, joignez des photographies afin de faciliter le traitement de votre demande.

Q: What are the time limits for filing a claim?

Signalez toute réclamation dès la réception de votre commande . Les réserves doivent être formulées au moment de la livraison, faute de quoi les réclamations liées au transport ou à l'état des produits ne pourront plus être prises en charge.

How to contact support

Contact our Support for any questions regarding an order, a product, a delivery or a quote. You can reach us by email at aos@mypalletsonline.com or by phone at +33 972 624 079, providing your order number if necessary.

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How do I file a complaint?

Contactez notre Assistance pour toute réclamation concernant une commande, une livraison ou un produit. Précisez votre numéro de commande, les références concernées et la nature du problème. Si nécessaire, joignez des photographies afin de faciliter le traitement de votre demande.

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What should I do if my product is defective?

Contactez rapidement notre Assistance si vous constatez un produit défectueux. Précisez votre numéro de commande, la référence du produit concerné, la nature du défaut et joignez des photographies si nécessaire. Notre équipe étudiera votre demande et vous apportera une solution adaptée.

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What are the time limits for filing a claim?

Signalez toute réclamation dès la réception de votre commande. Les réserves doivent être formulées au moment de la livraison, faute de quoi les réclamations liées au transport ou à l'état des produits ne pourront plus être prises en charge.

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