FAQ Payment & Billing | Secure payment

Q: Are payments secure?

Yes . Payments on MyPalletsOnline are fully secure thanks to our partners PayZen and Société Générale. Card transactions benefit from 3D Secure PSD2 authentication and no banking data is stored by MyPalletsOnline.

Q: What payment methods are accepted?

MyPalletsOnline accepte les paiements par carte bancaire (Visa, Mastercard, American Express), virement bancaire, PayPal, Bancontact et Chorus Pro. Toutes les transactions sont sécurisées par PayZen et Société Générale . Aucune donnée bancaire n'est stockée par MyPalletsOnline.

Q: When will I receive my invoice?

Your invoice is sent automatically by e-mail as soon as your order is shipped. The recipient is the person who placed the order and is identified by the email address of the customer account You can also download it from your customer area , in « Order history ». Quotes are not accessible there .

Q: I haven't received my invoice, what should I do?

Check your inbox as well as your junk mail (spam). You can also download your invoice from your customer account , under “ Order history ”. Check your inbox and junk mail (spam). You can also download your invoice from your customer account , in the “ Order history ” section. If you still cannot find your invoice, contact our Support team, quoting your order number . Unable to access your customer account? Retrieving your invoice without logging in is not automatic: send your request directly to MPO Support , quoting your order number and explaining the issue you are having logging in. If you have used “ Forgot password ” but have not received the password reset email, even in your junk mail, let our Support team know about this too .

Q: How can I obtain a duplicate invoice?

Consultez d'abord votre espace client , dans « Historique de commandes », pour télécharger votre facture. Si elle n'est pas disponible ou si vous souhaitez un duplicata, contactez notre Assistance en précisant votre numéro de commande.

Q: In what format will I receive my invoice?

Les factures MyPalletsOnline sont fournies au format PDF et envoyées par e-mail dès leur disponibilité. Vous pouvez également les télécharger depuis votre espace client, dans « Historique de commandes ». Pour toute question, contactez notre Assistance.

Are payments secure?

Yes. Payments on MyPalletsOnline are fully secure thanks to our partners PayZen and Société Générale. Card transactions benefit from 3D Secure PSD2 authentication and no banking data is stored by MyPalletsOnline.

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What payment methods are accepted?

MyPalletsOnline accepte les paiements par carte bancaire (Visa, Mastercard, American Express), virement bancaire, PayPal, Bancontact et Chorus Pro. Toutes les transactions sont sécurisées par PayZen et Société Générale. Aucune donnée bancaire n'est stockée par MyPalletsOnline.

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What is the RIB of MyPalletsOnline?

Les coordonnées bancaires (RIB/IBAN) de MyPalletsOnline sont communiquées uniquement sur demande afin de garantir un paiement sécurisé et de vous transmettre les informations nécessaires.

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When will I receive my invoice?

Your invoice is sent automatically by e-mail as soon as your order is shipped. The recipient is the person who placed the order and is identified by the email address of the customer account

You can also download it from your customer area, in « Order history ». Quotes are not accessible there.

Does this answer your question?

Yes (0)

No (0)

Sorry about that

How can we improve it?

Thanks

Your feedback helps improve this answer for everyone.

I haven't received my invoice, what should I do?

Check your inbox as well as your junk mail (spam). You can also download your invoice from your customer account, under “Order history”.

Check your inbox and junk mail (spam). You can also download your invoice from your customer account, in the “Order history” section.

If you still cannot find your invoice, contact our Support team, quoting your order number.

Unable to access your customer account? Retrieving your invoice without logging in is not automatic: send your request directly to MPO Support, quoting your order number and explaining the issue you are having logging in.

If you have used “Forgot password” but have not received the password reset email, even in your junk mail, let our Support team know about this too.

Does this answer your question?

Yes (0)

No (1)

Sorry about that

How can we improve it?

Thanks

Your feedback helps improve this answer for everyone.

How can I obtain a duplicate invoice?

Consultez d'abord votre espace client, dans « Historique de commandes », pour télécharger votre facture. Si elle n'est pas disponible ou si vous souhaitez un duplicata, contactez notre Assistance en précisant votre numéro de commande.

Does this answer your question?

Yes (0)

No (0)

Sorry about that

How can we improve it?

Thanks

Your feedback helps improve this answer for everyone.

In what format will I receive my invoice?

Les factures MyPalletsOnline sont fournies au format PDF et envoyées par e-mail dès leur disponibilité. Vous pouvez également les télécharger depuis votre espace client, dans « Historique de commandes ». Pour toute question, contactez notre Assistance.

Does this answer your question?

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No (0)

Sorry about that

How can we improve it?

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Cookie name	Provider	Purpose	Expiry
apc_popup_session	https://www.mypalletsonline.com	Used to know if it is a new browser session.	Session
cookiesplus	https://www.mypalletsonline.com	Stores your cookie preferences.	1 year
laravel_session	https://www.mypalletsonline.com	Cookie used to identify a session instance for the user.	1 day
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rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent
rc::c	Google	This cookie is used to distinguish between humans and bots.	Persistent

Cookie name	Provider	Purpose	Expiry
collect	Google	It is used to send data to Google Analytics about the visitor's device and its behavior. Track the visitor across devices and marketing channels.	Session
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_gd#	Google	This is a Google Analytics Session cookie used to generate statistical data on how you use the website which is removed when you quit your browser.	Session
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Cookie name	Provider	Purpose	Expiry
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NID	Google	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months