Shipping & Returns

Delivery times depend on the weight of your order. For a package under 30 kg, delivery is generally made within 48 hours after preparation. Beyond 30 kg, the timeframe is generally 4 days. Check your order tracking to see its progress.

Deliveries are made from Monday to Friday, excluding public holidays. Delivery times may vary depending on the carrier, the destination and logistical constraints. To track your delivery, check your customer account or contact our Support if necessary, at any time.

The shipping costs depend on the product, the quantities ordered, the delivery location and the transport conditions. Their amount is shown on each product page and before you confirm your order. Some products are eligible for free delivery.

Log in to your customer account, then go to "Order History" to check the tracking of your delivery. If you notice a delay or would like further information, contact our Support, who can provide you with details about your order.

MyPalletsOnline delivers in France and in several European countries. Delivery conditions depend on the product, the weight of the order, the delivery address and the carrier. For specific or bulky orders, contact our Support to obtain a solution tailored to your needs.

Contact our Support promptly if you wish to change the delivery address of an order. This change is only possible if the order has not yet been prepared or shipped. For your future orders, add a new address from your customer account.

For Individuals:

The deliveries to the United Kingdom may incur additional charges due to the formalities related to Brexit upon the arrival of your parcel. The cost depends on the products, quantities and shipping. To find out the applicable rate, request a quote or contact our Support directly for more information.

For Businesses:

The EORI number is mandatory in order to benefit from VAT exemption.

Contact quickly our Support if you notice a delivery problem. Specify your order number, the products affected, the nature of the problem and, if necessary, attach photos. Our team will review your request and offer you an appropriate solution.

Contact our Support before returning a product. Returns are accepted under certain conditions and orders over 30 kg are subject to specific handling. After verification of the product, the refund is processed within 15 days maximum.