Frequently Asked Questions

Yes. MyPalletsOnline designs and manufactures custom wooden pallet. Based on your requirements, our engineering department analyzes the constraints of your supply chain, formalizes your specifications and designs a suitable pallet or an optimized version of your project. However, depending on the format, allow for a minimum production of +/- 300 pallet.

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Describe your need, the constraints of your supply chain, your production lines, storage conditions and the expected characteristics of your pallet. These details allow the design office MyPalletsOnline to formalize the specifications and to design a suitable or optimized solution.

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No. The study of a custom wooden pallet is free. The design office MyPalletsOnline analyzes your needs based on your information and usage, formalizes your specifications, and designs an appropriate or optimized solution before preparing your quote. The minimum quantity to start a study is +/- 500.

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No, it is not possible for us to sell our new or recycled wooden pallet directly online. Indeed, to be competitive for you, we need to calculate the lowest possible transport costs and therefore ensure that deliveries can be made from the factories closest to you.

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Until a few years ago, we sold our new or recycled (second-hand) wooden pallet directly to private customers. Based on this experience, it became clear to us that, in terms of both quality and cost, this service did not meet our customers' expectations.

In terms of quality, wood is a living material. Blue staining and black or green marks make it incompatible with decorating requirements and may naturally lead to dissatisfaction.

In terms of cost, it is important to understand that a wooden pallet has a considerable volume (a Euro pallet measures 80 cm x 120 cm x 14.4 cm) and weight (a Euro pallet weighs +/- 25 kg). Although the unit price of a pallet is relatively low, transport costs are very high when delivering only a few units. Ordering 10 pallet, for example, already amounts to +/- 250 kg... As private customers do not have suitable handling equipment, our carriers are unable to provide the required delivery conditions.

Furthermore, we cannot deliver less than one stack, which represents between 20 and 100 pallet, depending on the model.

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Yes. A new wooden pallet can be manufactured and treated in accordance with the ISPM15 standard. MyPalletsOnline offers standard or custom pallet with or without ISPM15 treatment. Depending on export conditions, we systematically recommend including mechanical drying with the treatment. This is to avoid any risk of mold or fungal growth on the wood.

For a pallet Second-hand (reconditioned), if it was treated with ISPM15 during its manufacture and has not been repaired, its original treatment remains valid.

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Wooden Pallet Bespoke

Custom Wooden Pallet Manufacturing

Our design office designs your custom pallet from A to Z. From the description of your need, we formalize your specifications with the various constraints of your project. Our experts in both pallet and logistics take into account the requirements from upstream to downstream for your customers as well as the specificities of your production and packaging lines. We also attach particular attention to storage conditions both in your units and at your customers.

What are our operating methods?


How and What do we do?

Depending on the nature of your project, we advise you on the methodology and adapt it to your request.

For quantities less than 5000 pallets /year, we study your project by telephone interview. We have developed a tool allowing us to quickly qualify your project in the form of a questionnaire. We formalize and submit the plans and technical characteristics of the project.

For larger quantities, we recommend a prior visit to your site and deploy our methodology with your help. At the end of our visit, a visit report will be systematically issued and communicated. This report constitutes the first stage of the project, including an analysis of the existing system and, above all, our recommendations for optimization and the evaluation of potential savings.

The different phases of the audit


Visit of the site

o Upstream logistics flows (receiving pallets, receiving supplier products)

o Storage conditions for empty pallets

o The different production flows

o Downstream logistics and shipping flows

Interviews

o Problems encountered

o Procurement patterns

o Kpi's 

The contents of the Visit Report

Synthesis and Optimization Proposal

Graphical presentation of the different flows

Detailed evaluation of optimizations

Proposed action plan and timetable

Graphical presentation of pallet flows

Rather than long speeches and page multiplication of a report, we go to the essentials and present to you in a simple and graphical way the different stages of your flows.

In this way, we concretely identify the Key optimization points.

Last Customers Reviews

(4,5/5) out of 4 total ratings
By Maurizio G. the 2026-10-26
Verified purchase

Le client a donné une note sans laissé de commentaire

By EDUARDO G. the 2026-10-21
Verified purchase

Le client a donné une note sans laissé de commentaire

By Jody C. the 2026-10-01
CONFORME AUX ATTENTES
Verified purchase

notre client nous les re commande régulièrement c'est donc qu'ils répondent aux attentes

By pierre b. the 2026-09-25
Verified purchase

Le client a donné une note sans laissé de commentaire

By Linda D. the 2026-09-20
Déçu
Verified purchase

C'est pas ce qu'on attendait. On voulait un tissu plus aéré avec des mailles spécialement pour conserver les pommes de terre. On a eu des simples bib bag pour céréales

By Philippe B. the 2026-09-17
Conforme
Verified purchase

Produit qualitatif a bon prix