Order

This video shows you how to place an order by bank transfer. The simulation is made for a business account. We also provide videos for creating a business account and a personal account.

Contact our Support as soon as possible if you wish to modify an order. Depending on its progress, some changes may be made before it is prepared or shipped. Our team will review your request and propose the most appropriate solution.

Log in to your customer area, then click on the icon « My account » and select « History of orders ». You will be able to view your past orders, track their status, access their details and easily find all associated information.

If you cannot find a reference, the product may be unavailable, replaced or no longer sold. Use the search engine or browse the categories. If necessary, contact our Support specifying the reference or your need to obtain a response.

No. MyPalletsOnline no longer offers sample orders. Products are sold according to the minimum quantity indicated on each product page. If you need advice before your purchase, contact our Support to guide you to the right product.

Contact our Customer Support within 24 hours of your order if you wish to cancel it. After this period, cancellation fees may apply in accordance with our Terms and Conditions of Sale. Our team will review your request and inform you of the applicable terms.

Log in to your customer area, then click on the “My account” icon and select “Order history”. You can track the progress of your orders using the various statuses available: payment accepted, order confirmed, being prepared or dispatched.

If your order was processed directly by us "offline", it will not appear in your customer area. Please contact us directly for its status and tracking information.