How can I track my delivery?

Log in to your customer area, then click on the “My account” icon and select “History of orders”. You can track the progress of your delivery using the different statuses available: payment accepted, order confirmed, being prepared or dispatched. If there is a delay, contact our Support team.

If your order was processed directly by us "offline", it will not be visible in your customer area. Please contact us directly for its status and tracking information.