Shipping & Returns

Delivery times vary depending on the product ordered. They are indicated on each product page. For custom-made products, the delivery time is specified in the quotation.

- For Bulk bag, delivery times range from 48 hours to 7 days after the order has been prepared.  The delivery time also depends on the quantity, and therefore the weight, as well as the destination country. 48 hours is the minimum delivery time for a parcel weighing less than 30 kg delivered in France. The longest delivery time we have observed is 10 days for an order weighing more than 30 kg delivered to Denmark.

- For Presswood Pallet, delivery times are between 7 and 10 days. For the 800x800 and 1000x1000 sizes, a lead time of 3 weeks is required.

- For plastic Pallet, our delivery times are 7 to 10 days

- For plastic crates, our delivery times are 7 to 10 days

These delivery times do not apply to bespoke production. Furthermore, despite our agreements with our transport partners, we cannot be held responsible for delays in transit.

Deliveries are made from Monday to Friday, excluding public holidays. Delivery times may vary depending on the carrier, the destination and logistical constraints. To track your delivery, check your customer account or contact our Support if necessary, at any time.

The shipping costs depend on the product, the quantities ordered, the delivery location and the transport conditions. Their amount is shown on each product page and before you confirm your order. Some products are eligible for free delivery.

Log in to your customer area, then click on the “My account” icon and select “History of orders”. You can track the progress of your delivery using the different statuses available: payment accepted, order confirmed, being prepared or dispatched. If there is a delay, contact our Support team.

If your order was processed directly by us "offline", it will not be visible in your customer area. Please contact us directly for its status and tracking information.

MyPalletsOnline delivers in France and in several European countries. Delivery conditions depend on the product, the weight of the order, the delivery address and the carrier. For specific or bulky orders, contact our Support to obtain a solution tailored to your needs.

Contact our Support promptly if you wish to change the delivery address of an order. This change is only possible if the order has not yet been prepared or shipped. For your future orders, add a new address from your customer account.

For Individuals:

The deliveries to the United Kingdom may incur additional charges due to the formalities related to Brexit upon the arrival of your parcel. The cost depends on the products, quantities and shipping. To find out the applicable rate, request a quote or contact our Support directly for more information.

For Businesses:

The EORI number is mandatory in order to benefit from VAT exemption.

Contact quickly our Support if you notice a delivery problem. Specify your order number, the products affected, the nature of the problem and, if necessary, attach photos. Our team will review your request and offer you an appropriate solution.

Contact our Support before returning a product. Returns are accepted under certain conditions and orders over 30 kg are subject to specific handling. After verification of the product, the refund is processed within 15 days maximum.